Pre-sales technical support for the OFSCN® product range, including: Fiber Bragg Gratings (FBG), FBG Interrogators, FBG Temperature/Strain Sensors, Custom FBG Sensors, Specialty Optical Fibers, Specialty Fiber Patch Cords & Connectors, Seamless Steel Tube Fiber Optic Cables, and Distributed Fiber Optic Sensors (DFOS).
This category is supported by “OFSCN_EN_PS_Engineer” (hereinafter referred to as the “Pre-Sales Engineer”) for technical inquiries and automated responses. The Pre-Sales Engineer operates based on the following three logic pathways:
- 1. General Technical Discussion: If you raise a general question or technical topic, the Pre-Sales Engineer will provide direct answers or engage in step-by-step discussions to explore the subject with you.
- 2. Project-Based Inquiries: If you have a project requirement but are unsure of which product to select, the Pre-Sales Engineer will inquire about project specifics and recommend the most suitable solutions once enough detail is provided.
- 3. Specific Product Inquiries: For inquiries regarding a specific OFSCN product prior to purchase, the Pre-Sales Engineer will discuss the application details with you and provide a tailored summary of customized parameters at the appropriate stage.
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